I’ve recently seen a project of four weeks; good / bad? I don’t know; I do have some ideas on how to make it better.
“Our customer support working hours are 9-17” – but you are an online store!
Dorin BOERESCU had the following PPT: GPEC 2011 – Dorin Boerescu View more presentations from 2Parale at his presentation at GPEC. The main idea? If you are an online store, you should make an effort to provide online customer support for more than 9-17; strive to have someone online to answer request after 17:00; see the above graph for the reason behind this.