“Our customer support working hours are 9-17” – but you are an online store!

Dorin BOERESCU had the following PPT:

at his presentation at GPEC.

The main idea?
If you are an online store, you should make an effort to provide online customer support for more than 9-17; strive to have someone online to answer request after 17:00; see the above graph for the reason behind this.

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