An experience at a hospital

In this blog post, I’ll present a negative situation and take the good out of this.

The problem

About two weeks ago, I did a wrong step and had a mild pain after this. Time passed, the foot didn’t hurt, but in the past days it started to.

The story

So, I go to my family doctor (she doesn’t do a check-up, doesn’t look at my leg), get a sending, then proceed to go to a hospital. Now the joy begins. I won’t name the hospital, because the aim is to get the positive out of the situation.

I call at the hospital and find out that I can go to do a check-up pretty much anytime. I have to get to the “orthopedic control” room (let’s call it X). So I go the next day at 13:30.

The schedule on the door said that the schedule was until 14:30 (not all day, as said via phone). No one was at a line, but the door was closed.

I ask a guard where to go, he sends me to Information bureau. The schedule was until 15:00. No one was there; the guard also tells me that I first get an X-ray (misleading, not in my case I didn’t, he wasn’t in the position to tell me this);

I go to another information office (of the hospital, not of the clinic); I present my situation, the person starts writing me a sending to the check-up of the hospital; I tell the lady that I already have a sending to the clinic; she tells me that in this case it’s not their jurisdiction, and I should insist (how does one insist to a closed door?) to the X room;

I come back to the X room; closed, no line;

I ask the guard again, he sends me to another floor, to another orthopedic room; I go there, there’s a doctor, he says he can’t check me, he sends me to X room and another room, plaster room; the doctor had nothing to do;

I come back to the X room; closed, no line;

I go to plaster room; a doctor exits, he asks me (that’s a first time!) what my business is, I tell him I went to X room, but there was no one there; he tells me I am wrong, I should have gone to the plaster room in the first place;

I enter plaster room; a doctor, doing nothing, informs me I should go to X room; I tell him there’s no one there; he tells me he should have been there, but he’ll only come later, now he has to treat higher priority patients;

I go to X room, the door is not locked anymore, but there’s a line; the patient at the line tells me there might be someone in, so I keep in line after the patient;

A nurse comes out of the room soon after, I ask the lady if she really knows there’s no one in; I enter the room; the doctor tells me I should wait outside;

Five minutes later, although no nurse had come in, the doctor welcomes me; he asks for my data; I give it to him; although I’m not asked for, I tell him I have a sending; he fills-in the data;

I notice the doctor starts to write a sending; I ask home – “Don’t you want to know my symptoms?” He says he’s reluctant to hear them, because, he tells me, he can know my condition – I have a sprain, and I need to do an X-ray; reluctantly, he tells me to tell my condition; I tell him my exact situation, he then decides that I don’t need an X-ray, so he checks me; three times I tell him I feel no pain when asked;

At some time he asks me if I’ve taken aspirin or anti-inflammatory medicines; I consider this as referring to the past year, and say no; he makes a joke by telling me that I couldn’t have not taken these medicines ever;

He then proceeds to give me a recipe to buy medicines; although I had the legal right to get a recipe with smaller payments, he doesn’t offer me one, and instead gives me a fully pay recipe;

He gives me some tips of advice, some of them as answer to my questions;

What went wrong?

  • My family doctor didn’t want to look at my leg prior to giving me a sending; the doctor from the hospital didn’t intend to check me up prior to giving me a sending to X-ray;
  • The phone operator of the hospital didn’t know the schedule of X room;
  • X room and information room were closed at 13:30, although their working program should have been at least one hour longer;
  • The guard told me I should get an X-ray, even if this wasn’t for him to tell me;
  • The information office at the hospital didn’t ask me if I had a sending, and they shouldn’t have depended on me telling me that I had a sending or not; this was not the subject of my check-up;
  • Although this would break some rules at the hospital, going to a doctor that could have checked you, had nothing better to do, and wouldn’t help you, is a rather bureaucratic way of doing things (this happened two times);
  • Two different doctors sent me, wrongly, to the plaster room;
  • One doctor wrongly informed me that I need for the nurse to come back for him to check me up; I didn’t, as proved later on;
  • The doctor that checked me didn’t ask for a sending;
  • The doctor made a joke about medicines, although I answered his question correctly;
  • I wasn’t offered a reduction in the payment of the recipe by the doctor;

What could be improved?

The doctor who checked me should have given me a written check-up list, with tips & tricks on how to prevent having further problems with sprains; he didn’t;

What can you learn out of this?

Romanian hospitals have a lot of problems; I’ve been to other hospitals, similar problems; this isn’t about sanitation, or modern equipment, it’s all about procedures and making things work; they didn’t;
A lot of people in hospitals can give you misinformation, with a very sure voice;
I suspect that I could have been much better treated had I provided the doctors with some money;

What’s the positive part?

Go to a hospital, try to get a solution to your problem, get a recipe, and you’ll get better at understanding the Romanian hospital situations;

This, perhaps, will motivate you in having a healthier lifestyle; eat better, do sports, sleep well, don’t have bad habits, do everything that’s required not to get into a Romanian hospital; highly motivational; things may change – there might be better equipped hospitals, with more investments; but no money can replace human care, a professional attitude and respect to the patient; lack these and they will never get fixed;

Yes, it’s a negative motivation, you may not like it, but it’s necessary; it might do good for you.

I am a Digital Marketing freelancer. My expertise is in SEO (Search Engine Optimization) / UX (user experience) / WordPress. Co-founder of lumeaseoppc.ro (series of events on SEO & PPC) and cetd.ro (Book on branding for MDs). On a personal level, I like self-development - events, sports, healthy living, volunteering, reading, watching movies, listening to music.

3 Comments

  • Michael Jones

    15 March 2011 - 05:01

    Glendale Adventist placed an ad in the Glendale Newspress
    touting “Advantage Back Pain” and inserted “Best in Pasadena 2010″…say what? I worked there for 20 years
    before being laid off. I saw nurse to patient often at 8-1,saw
    patients lying in beds of urine,high infection rate,60 employees sent to occ med for scabies infection,doctors reluctant to treat in-patients who did not have insurance. All before saying a prayer to other employees before addressing financial concerns by department heads and six figure executives/CEO’s. What a sham and disgrace this institute of healing presents itself to the public. People I spoke with have horror stories and have a low opinion of this hospital.
    If an emergency arises, have the ambulance or love one
    take you to Glendale Memorial or Verdugo Hills instead.
    No wonder nurses refuse to go to GAMC,no matter what
    they offer to pay.

  • Gabriel

    2 April 2011 - 20:47

    Indeed, the hospitals in Romania do present a very high level of incompetence..The problem is that not only hospitals do..almost every institution in Romania does display the highest level of professional incompetence and ignorance towards clients! Clients whom support the existence of this institutions by paying their taxes.
    But you are correct about the positive side of this..The motivation in avoiding hospitals becomes very strong :)
    By the way, I came accross the beneficial claims of Kombucha; You might want to search that one up, it is said to give cancer immunity and heal almost every disease.

  • Olivian BREDA

    2 April 2011 - 20:55

    Thanks for the feed-back, Gabriel!

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