In this blog post, I’ll present a negative situation and take the good out of this.
About two weeks ago, I did a wrong step and had a mild pain after this. Time passed, the foot didn’t hurt, but in the past days it started to.
So, I go to my family doctor (she doesn’t do a check-up, doesn’t look at my leg), get a sending, then proceed to go to a hospital. Now the joy begins. I won’t name the hospital, because the aim is to get the positive out of the situation.
I call at the hospital and find out that I can go to do a check-up pretty much anytime. I have to get to the “orthopedic control” room (let’s call it X). So I go the next day at 13:30.
The schedule on the door said that the schedule was until 14:30 (not all day, as said via phone). No one was at a line, but the door was closed.
I ask a guard where to go, he sends me to Information bureau. The schedule was until 15:00. No one was there; the guard also tells me that I first get an X-ray (misleading, not in my case I didn’t, he wasn’t in the position to tell me this);
I go to another information office (of the hospital, not of the clinic); I present my situation, the person starts writing me a sending to the check-up of the hospital; I tell the lady that I already have a sending to the clinic; she tells me that in this case it’s not their jurisdiction, and I should insist (how does one insist to a closed door?) to the X room;
I come back to the X room; closed, no line;
I ask the guard again, he sends me to another floor, to another orthopedic room; I go there, there’s a doctor, he says he can’t check me, he sends me to X room and another room, plaster room; the doctor had nothing to do;
I come back to the X room; closed, no line;
I go to plaster room; a doctor exits, he asks me (that’s a first time!) what my business is, I tell him I went to X room, but there was no one there; he tells me I am wrong, I should have gone to the plaster room in the first place;
I enter plaster room; a doctor, doing nothing, informs me I should go to X room; I tell him there’s no one there; he tells me he should have been there, but he’ll only come later, now he has to treat higher priority patients;
I go to X room, the door is not locked anymore, but there’s a line; the patient at the line tells me there might be someone in, so I keep in line after the patient;
A nurse comes out of the room soon after, I ask the lady if she really knows there’s no one in; I enter the room; the doctor tells me I should wait outside;
Five minutes later, although no nurse had come in, the doctor welcomes me; he asks for my data; I give it to him; although I’m not asked for, I tell him I have a sending; he fills-in the data;
I notice the doctor starts to write a sending; I ask home – “Don’t you want to know my symptoms?” He says he’s reluctant to hear them, because, he tells me, he can know my condition – I have a sprain, and I need to do an X-ray; reluctantly, he tells me to tell my condition; I tell him my exact situation, he then decides that I don’t need an X-ray, so he checks me; three times I tell him I feel no pain when asked;
At some time he asks me if I’ve taken aspirin or anti-inflammatory medicines; I consider this as referring to the past year, and say no; he makes a joke by telling me that I couldn’t have not taken these medicines ever;
He then proceeds to give me a recipe to buy medicines; although I had the legal right to get a recipe with smaller payments, he doesn’t offer me one, and instead gives me a fully pay recipe;
He gives me some tips of advice, some of them as answer to my questions;
What went wrong?
- My family doctor didn’t want to look at my leg prior to giving me a sending; the doctor from the hospital didn’t intend to check me up prior to giving me a sending to X-ray;
- The phone operator of the hospital didn’t know the schedule of X room;
- X room and information room were closed at 13:30, although their working program should have been at least one hour longer;
- The guard told me I should get an X-ray, even if this wasn’t for him to tell me;
- The information office at the hospital didn’t ask me if I had a sending, and they shouldn’t have depended on me telling me that I had a sending or not; this was not the subject of my check-up;
- Although this would break some rules at the hospital, going to a doctor that could have checked you, had nothing better to do, and wouldn’t help you, is a rather bureaucratic way of doing things (this happened two times);
- Two different doctors sent me, wrongly, to the plaster room;
- One doctor wrongly informed me that I need for the nurse to come back for him to check me up; I didn’t, as proved later on;
- The doctor that checked me didn’t ask for a sending;
- The doctor made a joke about medicines, although I answered his question correctly;
- I wasn’t offered a reduction in the payment of the recipe by the doctor;
What could be improved?
The doctor who checked me should have given me a written check-up list, with tips & tricks on how to prevent having further problems with sprains; he didn’t;
What can you learn out of this?
Romanian hospitals have a lot of problems; I’ve been to other hospitals, similar problems; this isn’t about sanitation, or modern equipment, it’s all about procedures and making things work; they didn’t;
A lot of people in hospitals can give you misinformation, with a very sure voice;
I suspect that I could have been much better treated had I provided the doctors with some money;
What’s the positive part?
Go to a hospital, try to get a solution to your problem, get a recipe, and you’ll get better at understanding the Romanian hospital situations;
This, perhaps, will motivate you in having a healthier lifestyle; eat better, do sports, sleep well, don’t have bad habits, do everything that’s required not to get into a Romanian hospital; highly motivational; things may change – there might be better equipped hospitals, with more investments; but no money can replace human care, a professional attitude and respect to the patient; lack these and they will never get fixed;
Yes, it’s a negative motivation, you may not like it, but it’s necessary; it might do good for you.