I recently went to a large entity to help with software/hardware issues, although this is far from my first specialization.
Someone, at some point, bought a printer for the entity and made it work for a computer, then another.
Someone else bought another printer and made it work for a couple of computers.
Yet, I am almost certain that there have been issues with connectivity on the new computers.
The people who initially installed the printers left no written procedures.
How do you install another printer?
The computers I worked on had almost always the same issue: how do I install the printer?
No one from the original IT team left a written procedure on how to solve this.
Nicolae-Iordache Iordache has written about procedures and written documentation for doctors.
Computer doctors also need to create procedures and written documentation.
