Providing help when it’s needed – but not too much

I like being offered help when I need it. For example, the best place to put a warning on electric danger may well be in the area with the electric appliances.

If you want to make a list to things to remember to do while in the car, put that list in the car.

In the online, it’s even simpler – whenever you use a function, you are given options and suggestions for it. You can change a status in Facebook for example, by hovering the mouse over the status, then clicking in the upper right are of the status message itself.

Yet, Gmail  recently did a thing which is a bit too much:

How can you turn this off? You don’t have an universal setting. The answer is, thus this:

How do I turn off automatic translation of messages?

If you’ve enabled automatic translation of messages for a particular language, but would like to turn it off, just click on the Don’t automatically translate for: link.For example, let’s say you turned on automatic translation of Spanish messages. The next time you receive a Spanish message, click on the Don’t automatically translate for: Spanish link in the box to turn it off. (source)

Sorry, Gmail, but I handle a lot of accounts, and I’d like this function off by default for all my accounts. At least, when I log into an account, and go to settings, put that option somewhere and I’ll notice it.

Right now, from time to time, whenever I login into an account, I see this option, and I don’t like it.

Providing options for the user to handle things on the spot? Good.

Not having an option to disable this? Not so good.


Note: Also see the Yahoo! Group on which I present similar issues:IMRo. To join, email imro-subscribe@yahoogroups.com and reply to the confirmation email.

I am a Freelancer. My expertise is in SEO (Search Engine Optimization) / UX (user experience) / WordPress. Co-founder of lumeaseoppc.ro (series of events on SEO & PPC) and cetd.ro (Book on branding for MDs). On a personal level, I like self-development - events, sports, healthy living, volunteering, reading. I live in London, and lots of things live in me.

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