I recently went to a Vodafone store.
I went around lunch, and only one person was handling clients.
A line formed with quite a few persons.
At some point, a new person came to handle clients.
The last person on the old queue wanted to be the first on the new one.
She was told she should wait in line.
And now the point—she started telling others that there should be more queues, there was not enough staff, etc.
Was she right? Of course, it was a real issue. But it was not on topic.
The real topic was that she wanted to go in front of all the people.
When she started to speak about the secondary issue, she likely refused to admit that there was an issue.
It’s very hard to correct something if you don’t first admit there’s something wrong.
It’s not a pleasant solution – you must admit that you’ve made a mistake, apologize, and start from there.
The lady chose an excellent solution, but the issue will likely be there in the future.
The easy path leads to her happiness only.
