On my last visit to Bucharest, I once traveled by tram.
At one point, the tram didn’t stop because the respective station was under construction. This thing was not common knowledge, and passengers complained about the driver not stopping the tram.
The tram driver said there’s a sign in the station (but how could the passengers know so that they could have got off one stop before this?).
What would have likely been better? Announcing this: „The next station is under construction, you can get off at this station (the previous one to the one in construction), or the station following the one in construction.”
Yet, the driver put their energy into being aggressive instead of looking for a better solution.