The chatbot that turns book searching into a natural conversation has already handled more than 50,000 interactions with readers.
In the first weeks after launch, Cotor, Libris’ AI bookseller, generated more than 50,000 messages, with an average of 7 questions per session, demonstrating strong reader interest and confirming that Romanian readers were ready for a more intuitive way to discover books.
The launch comes at a time when the use of AI chatbots in online shopping is rapidly growing worldwide. According to specialized studies* in the e-commerce industry, shoppers who interact with AI chatbots convert at a rate of 12.3%, compared with 3.1% for those who do not use such assistance nearly four times higher. Moreover, consumers who receive AI assistance complete their purchases 47% faster.