There are two ways of acting:
- Making all people happy. This likely leads to making no person happy. People pleasers. People who tell an exaggerated number of „Yes”-es. eMAG and Amazon, when trying to answer every possible product.
- Making very few people happy. Some newspapers do this when they cover an event – they choose a very specific angle, and assume that if 60% of people like this, that is the only solution. Or online stores – they focus on the majority only. Or Google – only the majority.
The solution? As always – the paradox. From time to time, try not to make anyone happy. From time to time, try to make all the people happy.
